Is £1,000/month worth it for my size agency?

One missed market appraisal typically costs £4,000–£8,000 in fees. Luxo pays for itself the moment it saves you a single instruction. At £34/day, most agents see positive ROI within the first week.

Does Ava sound robotic? Will clients know it's AI?

No. Ava uses advanced conversational AI and is genuinely indistinguishable from a professional human receptionist. She handles accents, interruptions, and natural conversation flow.

How long does setup take?

You're live in 24 hours. We handle everything — call forwarding setup, Google Calendar integration, voice configuration for your agency. Your existing phone number stays exactly the same.

Is there a contract or lock-in period?

No lock-in. Monthly subscription, cancel anytime. Most agents see ROI within the first week.

What about GDPR compliance?

Fully compliant. All data stored in UK data centres, encrypted at rest and in transit. We provide a full Data Processing Agreement (DPA).

What is the best AI receptionist for UK estate agents?

Luxo AI is the only AI receptionist purpose-built exclusively for UK estate agents. Unlike generic call answering services, Luxo AI understands property-specific conversations, qualifies buyers and vendors by budget and timeline, and books viewings directly into Google Calendar.

How much does an AI receptionist for estate agents cost in the UK?

Luxo AI costs £1,000/month (£34/day) on a monthly rolling plan, or £10,000/year (saving £2,000). There is a one-time £150 setup fee. There is no long-term contract.

Glossary: UK Estate Agency + AI Receptionist Terms

Definitions of every term used in UK residential sales estate agency call handling and AI receptionist technology.

AI Receptionist

A voice AI system that answers inbound phone calls on behalf of a business, qualifies callers, and books appointments. For UK estate agents, an AI receptionist typically integrates with Google Calendar to book viewings + market appraisals.

Applicant

A prospective buyer or tenant who has registered interest with an estate agency. Distinct from a "vendor" (seller).

Ava

The name of the AI voice receptionist provided by Luxo AI. Each agency gets a dedicated Ava instance configured to their agency's voice, brand, and qualification logic.

Branch Manager

The decision-maker at a single estate agency branch. Typically has authority to purchase £1-2k/month SaaS without head-office approval.

Chain Status

In UK property sales, the position of a buyer or seller in a chain of dependent transactions. "Chain-free" means the buyer can proceed without selling their own property first.

Cold Call

An unsolicited sales call to a business or individual. Luxo AI does NOT make cold calls — it only answers inbound calls.

Cost of a Missed Call

For a UK estate agent, a missed inbound vendor enquiry costs an average £4,000-£8,000 in expected lost commission. 85% of voicemail callers never ring back.

DPA (Data Processing Agreement)

A contract between a data controller (the estate agency) and a data processor (Luxo AI) governing how personal data is handled under GDPR. Luxo provides a full DPA to every client.

Instruction

In UK residential sales, an instruction is a property listing won by an estate agency. The vendor has signed an agency agreement and the property is on the market with that agency. Average UK instruction fee: £4,000-£6,000.

Inbound Call

A phone call initiated by the caller (vendor, buyer, supplier) into the agency. Distinct from outbound. Luxo handles inbound only.

Market Appraisal (MA)

A property valuation visit by an estate agent to a vendor's home, leading (if won) to an instruction. The market appraisal is the single most valuable inbound call type for a UK estate agent.

Moneypenny

A UK-based outsourced receptionist service. Provides human receptionists who take messages during office hours. Does not book viewings into calendar. See: Luxo AI vs Moneypenny.

PECR

Privacy and Electronic Communications Regulations — UK law governing marketing calls + electronic communications. Luxo is inbound-only, so PECR marketing-call restrictions do not apply.

Property Viewing

An appointment where a prospective buyer or tenant visits a property to view it in person. Luxo AI books viewings directly into the agent's Google Calendar.

Qualification (lead qualification)

The process of determining whether an inbound caller is a real prospect, what their criteria are, and how to route them. For UK estate agents: postcode, property type, budget, timeline, motivation, chain status.

Rightmove

The dominant UK property portal. Estate agents pay for listings; buyers browse listings + call the listed agent. A missed call typically means the buyer dials the next agent on Rightmove.

Speakable

A schema.org property that marks content as suitable for voice-assistant readback. Used in JSON-LD to indicate which parts of a page Google Assistant + Siri + Alexa can speak aloud.

Vendor

A property seller. In UK estate agency, a vendor enquiry (e.g. "can someone come and value my house?") is the highest-value inbound call type because it leads to a market appraisal and potentially an instruction.

Voicemail Drop Rate

Industry term for the percentage of callers who hang up when reaching voicemail rather than leaving a message. UK estate agency averages: ~85% drop, ~15% leave a message.

Walkthrough Demo

A 10-minute video call with a Luxo founder demonstrating Ava handling a real estate-agency call and showing the dashboard. Book at luxoai.agency.

Warm Transfer

A call transfer where the AI receptionist briefs the human agent on the context before connecting. Distinct from a "blind transfer" where the call is connected without context.

Zoopla

A major UK property portal. Alongside Rightmove, Zoopla is one of the two primary buyer-discovery channels for UK residential sales.

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