How Luxo AI Works: AI Receptionist for UK Estate Agents
TL;DR: Sign up, share your Google Calendar, forward your existing phone number to Luxo. Live in 24 hours. Ava answers every call, qualifies the caller, books viewings or market appraisals directly into your calendar. You see leads + transcripts + bookings in real time at app.luxoai.agency.
Setup: 24 hours from sign-up to first answered call
- 1
Book a 10-minute walkthrough (free)
Visit luxoai.agency and book a quick call with a Luxo founder. We map your call flow, qualification criteria, and integration setup.
- 2
Self-serve checkout via Stripe
Sign up for the Monthly (£1,000/mo) or Annual (£10,000/yr) plan at luxoai.agency/onboarding. £150 one-time setup. No long-term contract.
- 3
Share Google Calendar access
Grant Luxo read/write access to the calendar Ava should book into. Multiple calendars supported for multi-agent or multi-branch agencies.
- 4
Forward your existing number
No porting. We provide a Luxo number; you set call-forwarding on your existing line (one-time setup with your telephony provider — Luxo guides you through it).
- 5
Ava goes live within 24 hours
Luxo configures your agency-specific voice, brand, qualification logic, and calendar booking rules. Ava starts answering every call.
- 6
See leads + transcripts in real time
Log into app.luxoai.agency to see every call, every transcript, every booked viewing, and AI-generated summaries — live.
What Ava does on every inbound call
- Answers on the first ring, 24/7/365 — including evenings, weekends, bank holidays, and when staff are on viewings
- Greets the caller with your agency name and brand voice: "Hello, [Agency Name] — this is Ava, how can I help?"
- Classifies the caller: vendor (sale enquiry), applicant (buyer), tenant, supplier, callback, or other
- Qualifies the lead: postcode, property type, budget/sale price band, timeline, motivation, chain status
- Books viewings and market appraisals directly into Google Calendar — confirms back to the caller before ending the call
- Transfers warm to the agent for urgent or high-value situations (configured per agency)
- Delivers a full call transcript + AI summary to the agency's CRM dashboard within seconds
- SMS-alerts the on-call agent for after-hours emergencies or high-priority callers
Technical architecture (for the technical buyer)
- Voice AI: Advanced conversational AI tuned for UK estate-agency call patterns and accents
- Telephony: Twilio-backed UK phone numbers, sub-200ms answer time
- Calendar integration: Google Calendar API (Outlook + Apple Calendar planned for 2026 H2)
- CRM dashboard: Real-time web app at app.luxoai.agency (React + Supabase + WebRTC)
- Data residency: UK data centres only. No data leaves the United Kingdom.
- Encryption: AES-256 at rest, TLS 1.3 in transit
- Compliance: GDPR + UK PECR compliant. ICO registered (00013961957). Full DPA provided.
- Uptime SLA: 99.9% target. Twilio + Luxo's infra both UK-region with automated failover.
What happens when Ava can't answer something
Ava is configured with your agency's specific qualification criteria at setup. For questions outside her scope (specific property details for listings she hasn't been briefed on, unusual buyer scenarios, complaint handling), Ava either:
- Warm-transfers to the on-call agent (if configured)
- Takes a detailed message with full context and SMS-alerts the agent immediately
- Books a callback slot directly into the agent's calendar for follow-up
The agency never loses a lead because of "I don't know." Every call ends with a defined next step.